RETURN & EXCHANGE POLICY
At Laya by Sumika, all our pieces are processed on a made-to-order basis. Therefore, we do not offer returns, refunds or exchanges simply due to a change of mind, incorrect size selection or personal preference.
Exchanges
An exchange is only accepted if there is an issue from our side, such as:
• A defective or damaged article
• An incorrect article being sent
• An incorrect colour being sent
• An incorrect item being sent due to a production or fulfillment error
If you receive an article with an issue, please contact us as soon as possible after receiving your order so that our team can review and resolve the matter.
Incorrect Size Selection
As our articles are processed on a made-to-order basis, we do not offer size exchanges when the customer has selected the incorrect size while placing the order.
Size exchanges will only be considered if the incorrect size was sent due to an error on the part of Laya by Sumika.
Change of Mind
We do not accept exchanges or cancellations due to a change of mind, preference, colour preference, size preference or any other personal reason once the order has been confirmed.
Customized Orders
Customized orders are non-exchangeable and non-refundable.
Exchange Shipping
If an exchange is approved because of an error or defect from our side, Laya by Sumika will cover the applicable exchange shipping charges.
Approved exchanges will generally be processed within one week after the issue has been reviewed and the required article has been received, where applicable.
Refunds
Laya by Sumika does not offer refunds.
The only exception is where an order cannot be fulfilled due to a production issue or another issue caused by Laya by Sumika. In such circumstances, the order may be cancelled and the customer will be informed accordingly.