Refund policy

At Laya by Sumika, we strive to ensure every order meets our quality standards. Please read our refund policy carefully before placing your order.

Refund Eligibility

Laya by Sumika does not offer cash refunds for products once an order has been processed or shipped.

A refund may only be approved in the following circumstances:

  • The customer requests order cancellation before the order has been processed for shipment.
  • The ordered item is unavailable or fails our quality inspection prior to dispatch.
  • A duplicate or incorrect payment has been successfully processed.

Approved refunds will be issued through the original payment method used at the time of purchase.

Order Cancellation

Customers may cancel their order at any time before it has been processed for shipping.

Laya by Sumika reserves the right to cancel any order due to:

  • Product unavailability
  • Pricing or technical errors
  • Quality control issues
  • Payment authorization or verification failure
  • Suspected fraudulent transactions

If an order is cancelled by Laya by Sumika after payment has been received, the customer will receive a full refund through the original payment method.

Non-Refundable Items

  • Orders that have already been shipped or delivered.
  • Items that have been used, worn, washed, or damaged after delivery.
  • Sale, promotional, clearance, or discounted items unless they arrive damaged or defective.
  • Exchange requests that do not meet our eligibility requirements.

Refund Processing

Once a refund is approved, it will be processed using the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refunded amount to appear in your account.