Privacy Policy
At Laya by Sumika, we value the privacy and security of our customers and are committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect when you interact with our website or place an order, how that information may be used, and the circumstances in which it may be shared.
Information We Collect
When you place an order with Laya by Sumika, we may collect information required to process and deliver your order, including:
• Full name
• Phone/WhatsApp number
• Email address
• Billing and shipping address
• Order details
• Payment-related information required to confirm your order
We only request information that is reasonably necessary to process your order, communicate with you and arrange delivery.
How We Use Your Information
Your information may be used to:
• Process and confirm your orders
• Arrange delivery of your purchases
• Contact you regarding your order
• Respond to customer queries
• Confirm payments
• Improve our website and customer experience
• Maintain appropriate business and order records
Sharing Information
Your personal information may be shared with trusted third-party service providers where necessary to fulfill your order.
For example, your name, contact number and delivery address may be provided to courier and delivery companies so that your order can be delivered to you.
We aim to work only with trustworthy service providers and do not sell your personal information to third parties.
Website Cookies & Analytics
Our website may use cookies, analytics tools and other technologies to improve website functionality, understand website usage and provide a better customer experience.
Specific technologies used may depend on the website systems and services implemented by our website development and technical team.
Payment Information
Payments made through the website or by bank transfer may require certain information to confirm your payment and process your order.
Laya by Sumika does not intentionally collect unnecessary financial information and will take reasonable measures to protect customer information.
Data Security
We take reasonable measures to protect the personal information provided to us against unauthorized access, misuse or disclosure.
However, no online platform or method of electronic transmission can be guaranteed to be completely secure.
Policy Updates
Laya by Sumika may update this Privacy Policy from time to time to reflect changes to our website, services, technology or business practices.
Any updated policy will be published on this page.