Return & Shipping Policy

RETURN POLICY

We do not offer cash refunds for products once an order has been processed or delivered.

A refund may only be issued in the following circumstances:

  • The customer requests cancellation before the order has been processed for shipment.
  • An item is unavailable or fails our quality inspection before dispatch.
  • A duplicate or incorrect payment has been successfully processed.

Approved refunds will be issued using the original payment method.

Exchange Policy

We offer exchanges for eligible items only.

To request an exchange:

  • Contact our customer support within 24 hours of receiving your order.
  • The item must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
  • Items that show signs of wear, damage, or alteration will not qualify for exchange.

Customers are responsible for any applicable exchange shipping charges unless the exchange is due to an error on our part.

Sale Items

Shipping Policy

  • Standard order processing usually takes 1–2 business days.
  • Orders are generally delivered within 3–5 business days across Pakistan after dispatch.
  • During peak seasons, festive events, or public holidays (including Eid), delivery times may be extended. Eid orders may require up to 10 business days for processing and shipping.

Delivery timelines are estimates and may vary depending on your location and courier operations.

Order Tracking

Once your order has been dispatched, you will receive shipping confirmation and tracking details (where available) via email or SMS.

Delivery Information

Please ensure that your shipping address and contact details are accurate when placing your order. Laya by Sumika is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.